The Myth of Customer Service in Higher Education

Seawolf Howls

Conversation Café 2014 also included five Seawolf Howls. Seawolf Howls are 10-minute talks grounded in the Student Affairs core themes contributed by UAA faculty and staff that provide colleagues an innovative look at topics near and dear to student affairs and UAA.

Watch the Seawolf Howl
“The Myth of Customer Service in Higher Education”
presented by Dr. Lacy Karpilo
and then click on the links below to watch
the other Seawolf Howls.

The Myth of Customer Service in Higher EducationDr. Lacy Karpilo
Dr. Lacy Karpilo

Does the University revolve around the student or does the student revolve around the University? Moving beyond the concept of customer service in higher education in order to create an authentic student-centered experience.

Lacy Karpilo is the Associate Vice Chancellor for Student Access, Advising and Transition (also know as the AVC of SAAT). Before her role as the AVC of SAAT she served as the Director of Residence Life. Lacy has a Ph.D from Colorado State University, a MA from University of Denver, and a BA from Occidental College. Lacy, as a Student Affairs professional, lives by the motto that students should be at the heart of everything that we do. Their success is our success! Lacy hails from Southern California and is an Alaskan at heart with a deep love for the outdoors. When not at work you can find Lacy hanging out with her German Shepherd Dog (Blaze) or serving as a field assistant in the backcountry for her geologists husband.

The Myth of Customer Service in Higher Education

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