Conversation Café 2014 also included five Seawolf Howls. Seawolf Howls are 10-minute talks grounded in the Student Affairs core themes contributed by UAA faculty and staff that provide colleagues an innovative look at topics near and dear to student affairs and UAA.
Watch the Seawolf Howl
“The Myth of Customer Service in Higher Education”
presented by Dr. Lacy Karpilo
and then click on the links below to watch
the other Seawolf Howls.
The Myth of Customer Service in Higher Education
Dr. Lacy Karpilo
Does the University revolve around the student or does the student revolve around the University? Moving beyond the concept of customer service in higher education in order to create an authentic student-centered experience.